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Our company “NEWGEN PHARMA KOREA” aims to provide the smoothest experience in terms of getting your product after purchasing. Our staff will help you choose the most convenient delivery method after confirming the order.

We always have a wide range of products in our warehouse, so we try to send orders as quickly as possible.

How our company send your orders:

  1. You pay for the order following our announcement e-mail. 
    (When you order on our website, you will receive the confirm and payment e-mail)
  2. Processing the order, which involves verification of payment, checking the order and preparing ordered products for the shipping. This stage can take from 24 hours (if the product is at our warehouse) up to 3 days (if the product gets from the manufacturer). You can always check with the staff for up-to-date information on sending your order. 
    All processing will carry on business day (not on weekends, holiday)

  3. International delivery, which varies from country to country. We work with well-known courier service FedEx, DHL, EMS and UPS, so the time frame for this stage is 4-7 business days.

  4. Immediately after shipment, we will send you the tracking number of the parcel and consult regarding the delivery time.

    For wholesale customers, we deliver products to the warehouse of your logistics operator in Korea. The cost and terms are clarified according to the request.

Delayed Deliveries and lost

Before placing an order, it is absolutely necessary to check the rules and regulations of the customs service of your country. If your package was suspended at the border, please, get in touch with your local customs office to pay the tax and get your package.

If it is not possible to receive your parcel at customs, please contact the courier service and cancel the parcel. Once the parcel is returned to us, we will send it again. In the event that the parcel is delayed at customs a second time, as soon as it is returned to our warehouse, we will refund your money, excluding the cost of the courier service.

If your package is delayed or not tracked because of the shipping company, our staff will do their best to facilitate its search.

We accept returns of any product in the following cases:

  • If the product has manufacturing defects
  • If an incorrect order was received

To issue a refund, please contact our support team or write an e-mail and send a photo and video proof of unpacking the product. We will be sure to resolve the situation, issue a refund or send you a new one.


  • Website :
  • E-mail : /
  • Phone : +82-70-4146-0365